DCM DataSystems (IT Division of DCM Ltd.) has been in existence for over three decades and has been proclaimed as the pioneer in the Indian IT Industry. We deal in Support Services to large and medium organizations in verticals like Banking and Finance, Defence, Telecom, Consumer Electronics, Automotive, Medical, Power etc. Our Support team has implemented some complex online banking systems, managing complete back end systems of insurance sector in remotest of remote areas in the country, implemented Telephone Billing infrastructure in various parts of the country. We also have in-house Repairing Center, which forms the hub of our support activities. The National Repair Center located at Delhi does diagnosis and repair of all the defective spare parts received and provides the barest possible turn around time against the receipt and despatch of the defective spare parts to its customers despite their being located at remote locations throughout the country. Our quality processes have been assessed by AQSR, USA and we have been awarded the ISO 9000:2001 certifications for our maintenance support services, which is the highest possible capability achievable under the stringent ISO standards.
We have 5 regional offices in the metros and support engineers spread across various locations in the country making us one of the Most Preferred IT services company. Over the years, we have been able to build up our resources & arrangements to cover the support activities across a wide geographical spread in the country. We are in a position to extend our support/services to the remotest and virtually inaccessible places in India. With our systems & procedures we are able to align our activities in synchronization with any organizations needs
We provide comprehensive multi-vendor H/W, Software and IT infrastructure Support for both Intel as well as RISC based Servers, Desktops, Laptops, Peripherals, Network devices etc. The various activities undertaken are:
Operating Systems Administration ( Microsoft Windows, Unix , Linux)
Network servers and client support
Mail servers and client support
Common Office Application support
Hardware Break fix
Hardware upgrades
Onsite/ offsite Repair Services
Preventive Maintenance
New H/W and Software Installation/deployment/roll-out support
Assistance and maintaining customer's IT processes/documentation/reporting
Vendor interactions
On-call hardware and software, network problem diagnosis /break-fixservices
