 Business Methods for the process implementation are : |
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- Change Management
- Configuration Management
- Contract Management
- Inventory Management
- Problem Management
- Escalation Management
- Capacity Management
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| Change Management |
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In order to have good control on the requirement changes that arise during project execution, DCM Data Systems has a formal change control procedure in place. It proposes that whenever changes are sought in the requirements, the following procedure be followed:
Authorized customer designated project manager sends "Change in Requirements" form. The template of the form will be mutually agreed at the time of requirement elicitation.
DCM Data Systems will study the changes requested, do an impact analysis and estimate the efforts required in implementing the changes. It will communicate the time required and its impact on the schedule and cost to customer designated project manager.On receiving go-ahead from the customer, DCM Data Systems will implement the changes. |
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| Configuration Management |
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| The Configuration Management involves : |
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- Identifying the configuration of the software (that is, work products /configuration items that comprise the software baselines) at given points in time.
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Controlling changes to configuration items.
- Building work products from the product configuration system
- Maintaining the integrity of product baselines throughout the product life cycle.
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| The work products placed under Configuration Management include: |
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- Product requirements document
- Source code
- Internal work products like process descriptions, design documents etc
- Acquired software and tools
- Other items used in creating work products (e.g. Compilers)
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| Contract Management |
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| Contract is a formal set of documents that initiate the life cycle activities of development/execution of a product/service. To meet customer requirements fully and consistently, the contract is to be uniformly understood by the customer and DCM Data Systems. If the customer has drafted or modified the contract, then it is reviewed against the contract review checklist. Contract review is performed for every contract. |
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To study and review the contract to ensure that there is a common understanding of requirements between the Customer and the DCM Data Systems.
The Contract identifies: |
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- Services/Products to be delivered,
- Time frame for delivery of the Product/Services,
- Payment considerations,
- Warranty details,
- Copyright and licensing details,
- Reference to any Performance and Quality expectations / constraints/ monitoring, and
- Standards and Procedures to be used.
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The functional manager, assigned project manager and team studies the contract/order and the contract review checklist. Contract/order is reviewed against all the relevant points contained in the contract review checklist. All the missing points or ambiguous points are noted as defects in the review form.
The assigned project manager and the team seek clarifications for each and every defect noted, from the customer and other appropriate sources like market, literature etc. All the clarifications are recorded and kept safely as all these clarifications will be needed at the time of requirements preparation. |
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| Escalation Management |
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| Escalating the issues to appropriate levels is an important part of progress review. This may be done as a result of progress review meeting between Project Manager and Execution/Development team or between Project Manager and Functional Manager. Escalation may be done due to: |
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- Inter-functional: The commitment made by Inter-functions like Materials and Recruitment department are not met and the delay has impact on the progress of the project.
- Service Related: Delay in the services (service not provided as per commitment by General / System/Storage/Network administration or any other support staff) and delay has impact on the progress of the project
- Progress Related: The delay in completing a phase
- Customer Related: Delay in getting response from customer where customer's approval is required.
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| The Project Manager escalates the issues to his/her manager and Quality Manager by e-mail and also enter the same in the "Issue Sheet' of the progress monitoring sheets. If the same issue marked in escalation appears in the escalation box for the third time, then the progress review report is marked to the Chief Executive for required attention and appropriate action. |
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| Problem Management |
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Any problems identified are entered in the Problem Log containing Problem Description, Severity of the problem and whether the problems have been corrected or not.The details of the Problem Resolution are filled in the Problem Log. Items like Person responsible for the Change, the Origin of the Problem, Closure Date etc. are filled-in.The problems could be logged and monitored using the Web-enabled Defect Tracking System. |
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