We provide continuous, real-time visibility into infrastructure delivery services and network services that are critical to the availability and performance of business applications. We manage end to end Networks and help in detecting faults proactively. This helps prevent network failures and improves the overall uptime of the network significantly. Our expertise is in handling different NMS tools like IBM Netcool and can help you in the following:
Fault & Configuration Management
Fault and configuration management are integral part of the network management process where faults from all network devices and Servers/OS/DB/Applications are aggregated to a central portal with drill down facility to view status of any particular location. Our fault detection process is customizable based on defined thresholds to isolate and segregate events.
Our services include:
- Event enrichment
- Event correlation
- Automatic Ticket creation
Performance is another key parameter for running a successful business with desired response time. Our services cover the performance monitoring of your Network as well as Applications. These services can be provided from your facility or remotely from our Network Operations Centre (NOC).
Service Desk Management
An effective Network management process requires an integrated Service Desk system where critical faults can be logged in, escalated for resolution and monitored till the event is rectified. Our services include an integrated solution for Automatic Ticket creation and management.
The solution has built in workflows for Incident/Change/Problem management based on ITIL V3. The workflows can be customized if required.