Managing a Messaging infrastructure successfully is all about standardization, centralization, consolidation and monitoring. Our comprehensive Email & Collaboration Support lets you leverage your investments, in this technology.
We offer the following support services:
Single point of Contact for end users
24*7 support including on public holidays
Highly technical helpdesk with interpersonal skills.
Low response and resolution time
Monitoring entire messaging infrastructure with the help of third party tools like Tivoli etc.
Monitoring not just Exchange & Domino but also Blackberry, Sametime and other collaboration products
Multi-level Support for users and server incidents and problem management including RCAs.
Health checks
Complete Support of third party products like iQ.Suite, Trend Micro and others for encryption and real time scanning of mails.
Complete follow up with vendors including PMRs.
Complete analysis and designing of messaging environment
Implementing the disaster recovery plans and load balancing
Performance tuning of the servers.
Implementation and Support of third party products.
Installation, configuration and up gradation of the systems.
Complete implementation and support of webmail, instant messaging and mobile environment.
Complete analysis and designing of the new applications based on the requirements.
Customizing the existing applications with the help of lotus Scripts and other programming languages.
Implementing workflow as per the business need
Code reviews & full system testing before implementing the database/applications.
