Job Details

Job Details

Title
Senior Network Voice Administrator
Posted On
2019/01/11
Experience
6+
Job Location
Gurugram
No. of Positions
1

Job Description:

We are looking for Senior Network Voice Administrator who will be responsible for support, troubleshooting, and performance monitoring and tuning for the data network for all locations. And also good experience in Routing & Switching.

Skills Required:

Primary (Must Have )

  • Cisco Packaged Contact Center Enterprise (Packaged CCE)(PCCE)
  1. Cisco Unified Contact Center Enterprise
  2. Cisco Unified Customer Voice Portal
  3. Cisco Unified Intelligence Center
  4. Cisco Finesse web-based agent
  • Cisco Unified Call Studio
  • Cisco Media Sense
  • Nuance Automatic Speech Recognition (ASR)
  • Calabrio Quality Management
  • Calabrio Workforce Management
  • 2Ring DASHBOARDS & WALLBOARDS

Secondary (Good to have)

  • Cisco Router
  • Cisco Switch
  • Checkpoint Firewall
  • Triton Websense Proxy Server
  • BlueCoat SSL Decryptor
  • Big-IP F5 Load Balancer
  • Gigamon
  • OKTA Authentication

Qualification:

Graduate/ Diploma

Shift timings:

Should be open to work in any fixed or rotational shift