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Implementation Services

We have accumulated more than 160 man-years of experience doing implementation projects in multiple countries over the last decade. These includes implementations on Cloud for DC & DR, ITSM for enterprise IT setups and NOCs, Enterprise Service Management, Enterprise Mobility Management, VDI,  Application Performance Management Enterprise Backup Solutions, DR solutions, IBM Security Products, Networking projects, Messaging projects and projects involving Server & Storage consolidation and virtualization.

Technologies & Products where we provide implementation services:

  • IT Service Management –Complete suite of IBM ITSM products like - IBM Netcool, IBM ICD, IBM Application Performance Management
  • OSS Services for Telecom Operators - Our OSS services covers IP network and Wireless Networks. The solution is built around IBM Tivoli and Netcool products which are proven in Large Telecom Networks.
  1. Fault Management using OMNIBUS which is manager of Managers
  2. Network Discovery and Views using ITNM ( IBM Tivoli Network Management)
  3. Configuration Management using  TNCM (Tivoli Netcool  Configuration Manager)
  4. Performance Management using  TNPM (Tivoli Netcool  Performance Manager)
  5. Service Desk and Asset Management using ICD  and Maximo
  6. Cognos Reporting

Our product specialists have wide experience of implementing and managing solution on variety of large networks and hence aware of challenges involved.

Enterprise Network Management

We use Telecom grade product in Enterprise Network Management. However, the solutions are highly optimized and customized for specific need.
We do complete environment study, select the right products and provide customized solution which includes custom reports and Dashboards.Our NOC tools expertise and services experience help customers in detecting faults proactively. This would prevent their network to go down and hence increasing the uptime of the network significantly.

Enterprise Service Management – Using ServiceNow

One of the key tenets of doing a transformation in your organization is by eliminating paper based SOPs (Standard Operating Procedures) into completely automated workflows.  Each organsiation has a few thousand SOPs.  Until you are able to automate these SOPs improvements in service delivery will always be an enigma.
 
Our ESM practice covers all the ServiceNow modules including new ones like Discovery.  Our teams helped companies set-up clean CMDBs, automate the HR, ITSM, service desk and procurement processes 
 
One of our speciality areas is the Discovery module of ServiceNow and we are helping from the US to the middle-east  in implementing and helping customers discover assets using ServiceNow. Given our capabilities in fields other than just ServiceNow, we have also built integrations with third party products from vendors like IBM, Microsoft and others.
 
These integrations allow you to get real time information from field devices and therefore enhance the capability of ServiceNow deployments.Not just technical capabilities, you also get the advantage of hybrid implementations – resulting in faster deployments and lower costs.

Security, Enterprise Mobility Management and Endpoint Management – using IBM QRADAR, IBM BigFix and IBM MaaS 360
 
Our Services around BigFix/MaaS360 include:
  • Security &Compliance : Patch Management, Security Configuration Management, Vulnerability Assessment, Compliance Analytics, 3rd party endpoint protection management.
  • Server Automation: Cross-Server Sequenced Task Automation (e.g. Patch OS on Server Cluster), Physical & Virtual Server Lifecycle Management, Middleware Management, Multi-Platform OS deployment.
  • Power Management : Windows & Macs, Carbon, Cost reduction reports, End user Dashboard
  • Core Protection : Anti Malware, Firewall, Data Protection
DCM provides following services on IBM® QRADAR

Implementation Services

DCM’s provides end-to-end implementation of IBM® QRADAR® and its modules. Our solution architects engage in complete implementation life cycle. Configuring the QRADAR modules such as Log Manager, Risk Manager, Vulnerability Assessment etc.,

Security Alert Analysis and Notification

Our multi-level support team that operates 24x7monitor the QRADAR console and qualifies the alerts / events into potential security incidents by classifying, and categorizing them. Also eliminate false +ve alerts. Our transparent workflow helps our customers to interact with us flawlessly. They also perform vulnerability assessment so that our clients know proactively the potential treats in their environment.

Operational Reporting 

Our reporting provides the greater visibility to the customer, the reports that includes
  • IDS Alert / SIEM Alert trend reporting
  • Incident statistics and status reporting
  • Service availability reporting
  • Signature Updates for QRADAR
These reports help our clients to understand the potential threats on their network, so that he can take the proactive measures to safeguard the network.